Shipping policy

Shipping Policy

Last updated: 1 October 2026

Afri-Beauty delivers within South Africa. Available delivery options and shipping charges are shown at checkout before you place your order. Please make sure your delivery address and contact details are correct.

Courier selection

Afri-Beauty selects the shipping provider or courier needed to fulfil each order. The provider may vary depending on the size of the product or parcel, the delivery location, and service availability. We may use a different courier for different orders, even when the same delivery option is selected at checkout.

Processing and delivery

We’ll prepare your order for dispatch after payment has been confirmed. Any delivery timeframe we provide is an estimate, not a guaranteed arrival date, unless we expressly say otherwise. We’ll let you know if we become aware of a significant problem affecting your delivery.

Damaged parcels or products

Couriers are responsible for handling parcels while they are in transit, and damage can sometimes occur during delivery. If your parcel or product arrives damaged, please contact Afri-Beauty at afribeauty.za@gmail.com as soon as possible with your order number and photos of the parcel, packaging and affected product. Keep the packaging while we review the issue.

We’ll investigate the damage, work with the courier where appropriate, and explain the available remedy in line with our Return and Refund Policy and applicable South African consumer law. Nothing in this policy limits your rights under applicable law.

Delivery questions

If your order is delayed, missing, or marked as delivered but you haven’t received it, email afribeauty.za@gmail.com with your order number so we can investigate.