Refund policy

Return and Refund Policy

Last updated: 1 October 2026

We want you to be happy with your Afri-Beauty purchase. If something isn’t right, email afribeauty.za@gmail.com with your order number, the item concerned, and a description of the issue. Please contact us before sending anything back so we can give you return instructions.

Change-of-mind returns

You may request a change-of-mind return within 14 days of delivery of the item. To be eligible, the product must be unused, in its original condition, and returned with its accessories and packaging. We do not charge a restocking fee. We’ll confirm the return instructions after reviewing your request.

For hygiene reasons, we do not accept change-of-mind returns of false lashes, makeup, sponges or other beauty products once opened or used. This does not affect your rights if a product is faulty, unsafe or not as described.

Electrical products

Electrical products, including hairdryers, curlers and straighteners, may be returned for a change of mind within the 14-day window only if they are unused and returned with all accessories and original packaging. Please do not use an electrical product if you intend to return it for a change of mind.

If an electrical product arrives damaged, does not work properly, or develops a fault, contact us with your order number and a description of the problem. Photos or a short video can help us assess it, but we’ll let you know what information is needed. Please stop using a product that appears unsafe. Faulty electrical products will be handled in accordance with applicable South African consumer law; the change-of-mind conditions above do not take away those rights.

Damaged, incorrect or faulty items

Please contact us as soon as you notice that an item is damaged, incorrect, faulty or not as described. We’ll review the issue and explain the next steps. Where required by applicable law, we’ll provide an appropriate remedy, which may include a repair, replacement or refund.

Return delivery costs

For an approved change-of-mind return, you are responsible for the cost of sending the item back. If we supplied the wrong item or the product is faulty or damaged, we’ll arrange the return or cover reasonable return costs as required by applicable law. Please keep proof of postage if you send an item back.

Refunds

Once we receive and assess a returned item, we’ll email you with the outcome. Approved refunds will be issued to the original payment method where possible. Your payment provider may take additional time to show the refund in your account. If a refund is delayed, contact us at afribeauty.za@gmail.com.

Your consumer rights

This policy does not exclude or limit any rights you have under applicable South African law.